Introduction
This October, we explore how re-engineering the workforce starts with understanding the work itself. The strongest teams, nearshore or in-house, aren’t simply hired. They’re developed by understanding what your best people do differently and helping everyone perform at that level.
We also look at why human talent and AI deliver more together when the workflow behind them is sound, and how to build an AI agent, test it on real tasks, and hand it to your team.
I Leadership Perspective
You Don't Need a Kitchen Full of Chefs
A great kitchen isn't necessarily one filled with great chefs. It's one that consistently produces extraordinary meals, regardless of who's working the line. Great organizations find ways to make everyone better, creating top performers at every position through development rather than simply trying to hire them. But you can't systematically improve performance until you understand why performance differs in the first place. Knowing what your team accomplished is one thing. Understanding how they accomplished it, where they struggled, and what your top contributors are doing differently is something else entirely. The objective isn't simply to measure the workforce. It's to understand the work well enough to improve it.
David Peckman - Chief Revenue Officer
I Product Enhancements
Build Your AI Agent, Then Hand It to Your Team
Last month you could watch an AI agent do the job. This month you can build it and hand it to your team. The new AI Agent Builder in Workforce OS, our AI-powered workforce intelligence platform, turns a simulated agent into a working chat agent your people can ask questions and hand work to, connected to your real systems.
Every agent is tested before it goes live. Real tasks your team has already handled are replayed through it and scored, and the agent is improved from the results. When you're happy with it, deploy it. Your team signs in and uses the agent directly, without access to anything else in Workforce OS.
I Productivity & Workforce Management
Human Expertise Meets Automation: Where 1 + 1 = 3
Automation only pays off when the workflow behind it is sound. That's why we start by mapping and streamlining how work actually gets done.
From there, AI can take on repetitive tasks like data entry and status updates, cut errors, and free your team for problem-solving and customer relationships. The real gains come when human expertise and automation work side by side.
MySavant.ai pairs dedicated nearshore teams with workforce intelligence and AI to help your logistics operation run faster, more accurately, and more productively.
I Upcoming Events
Meet Us There
We'll be at this industry event later this month:
FreightWaves F3: Future of Freight
Demo Sponsor. Oct 27-28. The Signal. Chattanooga, TN.
Hunter Bell, David Peckman, Drew Charles, MBA, and Kevin Burger will be onsite and available to connect throughout the event. To meet during or around the event, click their names to connect on LinkedIn.
