▶ Track & Trace Representatives

Manage shipment visibility, update load status, and handle exceptions in real time to maintain customer and carrier communication flow.

▶ Load Entry Specialists

Enter and verify load details, rates, and documents with high accuracy to ensure smooth execution and on-time billing.

▶ Billing & Audit Coordinators

Prepare and reconcile invoices, verify charges, and resolve discrepancies under SLA-based turnaround and accuracy goals.

▶ Collections & Payments Support

Monitor outstanding invoices, follow up with carriers and shippers, and maintain consistent cash flow visibility. Administrative coverage to keep day-to-day operations moving efficiently.

▶ Carrier Setup & Verification Agents

Collect, verify, and document carrier credentials (insurance, W9, authority) within defined timelines and compliance standards.

▶ Safety & Document Administrators

Track document expirations, safety compliance, and maintain updated carrier records for ongoing eligibility.

▶ Data Entry & Documentation Specialists

Handle load confirmations, data capture, and document indexing to ensure records remain accurate and accessible.

▶ Operations Support Assistants

Provide general administrative coverage, scheduling, reporting, and KPI tracking, to keep day-to-day operations moving efficiently.